Fix: OneDrive Sync Conflicts with Word Documents

OneDrive Sync Conflicts with Word Documents

How to resolve OneDrive sync conflicts that create duplicate Word documents.

Solution rapide

OneDrive creates copies named ‘filename (1).docx’ when sync conflicts occur. Open both versions, compare them (Review > Compare), and merge the changes into one file. Delete the duplicate.

Étapes de résolution

1. Identify the problem — Note exactly when the issue occurs and any error messages
2. Try the quick fix — Apply the solution described above
3. Start Word in Safe Mode — If the issue persists, press Windows + R, type winword /safe, and test
4. Check for updates — Go to File > Account > Update Options > Update Now
5. Repair Office — If nothing else works, go to Settings > Apps > Microsoft Office > Modify > Online Repair

Questions fréquemment posées

If the issue persists after trying all steps, contact Microsoft Support or visit answers.microsoft.com. Include your Word version (File > Account > About Word) and a description of the steps you’ve already tried.

Prévention

• Keep Microsoft Office updated with the latest patches
• Regularly back up important documents
• Avoid installing untrusted add-ins
• Use .docx format for all documents (not .doc)