Privacy Policy

Last updated: August 9, 2026

Information We Collect

GenText Group Inc. ("we," "us," or "our") operates the GenText AI Assistant product. When you use our service, we collect various types of information to provide and improve our product:

• Account Data: When you create an account, we collect your name, email address, company name, and account credentials.
• Usage Data: We collect information about how you use the GenText add-in, including feature usage patterns, document processing frequency, and interaction timestamps.
• Optional Word Add-in Analytics: If you enable Analytics in the GenText Word add-in, Google Analytics may receive content-safe action names and counters, and Microsoft Clarity may record interaction with the add-in interface. GenText uses only an opaque account object identifier for vendor identity fields; it does not use your email address. Our explicit analytics event and identity parameters exclude document text, prompts, chat text, raw input, chat or document identifiers, search terms, and email-like or other free-form campaign values.
• Document Processing Data: When you use GenText to process text within Microsoft Word, we process your text to provide AI-powered features. We do not permanently store your document content.
• Device and Technical Data: We collect information about your device, operating system, browser type, and IP address.
• Optional Measurement and Attribution Data: On the GenText marketing site and in the GenText web app, and only when the relevant optional choice is active, we may collect content-safe campaign, landing-page, and referrer information; Google advertising identifiers (gclid, gbraid, and wbraid); the Microsoft/Bing click identifier (msclkid); bounded ad, campaign, network, and device identifiers; and, when available, Google Analytics client and session identifiers. We also record the time, policy version, and GenText surface associated with an advertising-measurement grant or withdrawal.
• Payment Information: Payment and billing information is processed securely through third-party payment processors.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the GenText AI Assistant service
• Process your requests and fulfill your subscription
• Send transactional emails related to your account and subscription
• Communicate product updates and feature announcements
• Monitor service usage and troubleshoot issues
• With your Product analytics choice, understand product use and improve GenText
• With your separate Advertising measurement choice, connect a consented visit with a later sign-up or settled purchase so we can measure campaign performance
• Prevent fraud and enforce our terms of service
• Comply with legal obligations

Privacy Choices on gentext.ai

The GenText marketing site starts Google Consent Mode with analytics, advertising storage, advertising user data, and advertising personalization denied before any optional tag loads. You may enable Product analytics and Advertising measurement independently. A missing, invalid, or expired choice is treated as denied, and advertising personalization remains denied in every case.

• Product analytics: If you enable this category, Google Analytics may receive content-safe page paths, browser and device information, and interaction events. Microsoft Clarity may also produce session recordings and heatmaps, but only on pages that contain no detected form, editable field, or user-content surface and have no live query string or fragment. Interactive fields are masked. We use Clarity as a service provider/processor and do not enable its advertising storage.
• Advertising measurement: If you enable this category, the site may retain bounded campaign and referrer context and raw Google or Microsoft click identifiers, then add eligible attribution fields to links into the GenText web app. If you arrive through an affiliate link, Rewardful may set the first-party rewardful.referral cookie and carry only its canonical random referral UUID into the web app so an eligible Stripe subscription can be credited to the referring partner. The current affiliate cookie window is up to 180 days. This processing and link decoration occur only while the advertising choice is active. Search terms, form values, document content, and arbitrary URL parameters are excluded.

The marketing-site choice lasts for no more than 90 days. Raw click identifiers are removed from active use after no more than 30 days. If you withdraw either choice, the site immediately denies the corresponding Google signals in the current tab and attempts to remove the related measurement cookies and local acquisition record, synchronize the change to other open tabs, and reload when supported and necessary to stop a tag that has already loaded. A browser or storage policy can prevent deletion, synchronization, or reload. If a saved choice cannot be invalidated, optional measurement remains denied in the current tab, the Cookie settings dialog displays a warning, and the site does not reload into the surviving choice. If local acquisition cleanup cannot be confirmed, a later Advertising measurement grant fails closed rather than reusing the earlier record.

You can reopen Cookie settings from the fixed control at the bottom-left of the site at any time. ad_personalization is always denied, and GenText does not use these marketing-site choices for personalized advertising or remarketing.

Privacy Choices in the GenText Web App

The controls described in this section apply to the GenText web application at app.gentext.ai. Essential operation, Product analytics, and Advertising measurement are separate categories. A missing or expired optional choice is treated as denied.

• Essential: Storage needed for authentication, security, billing, privacy preferences, and core product operation remains active. GenText also uses cookie-less operational telemetry for reliability and product events; the browser telemetry SDK is configured not to use cookies or browser storage.
• Product analytics: If you enable this category, Google Analytics may receive privacy-filtered page paths, device and browser information, and product interaction events. This choice is independent from Advertising measurement.
• Advertising measurement: If you enable this category, GenText may store the advertising and click identifiers listed above and associate content-safe visit information with your account after sign-up. If Product analytics is also enabled and a current Google Analytics client/session pair is available, GenText may use that pair to associate a settled purchase with the consented visit. Note and document content, prompts, search terms, and URL query values outside the strict allowlist are excluded from this attribution record.

For the Google tag, ad_storage and ad_user_data are granted only while Advertising measurement is allowed. ad_personalization is always denied. We do not use these choices for personalized ads or remarketing. The current application does not directly upload offline-conversion files to Google Ads or Microsoft Advertising; Google Analytics purchase measurement and internal campaign reporting are separate from any future provider upload.

Advertising-measurement consent evidence is valid for exactly 90 days. It becomes inactive immediately after that 90-day boundary, and GenText asks you to make a new choice; consent is not renewed automatically. Product analytics has a separate saved choice and is not represented by the advertising-measurement timestamp.

You can open Privacy choices from the web-app footer and change or withdraw either optional choice at any time. Withdrawal takes effect immediately in the current tab: the relevant Google consent signals are denied, the local advertising-attribution record is scrubbed, and disallowed identifiers stop being used. Storage events synchronize both choices across other open GenText tabs and, where the browser supports it, an additional browser channel propagates advertising withdrawal even when an ordinary storage write fails. For a signed-in account, GenText also attempts to send a withdrawal record to the application service so the earlier advertising-consent epoch and related measurement identifiers no longer authorize linkage.

Privacy Choices in the GenText Word Add-in

The Word add-in has a separate optional Analytics choice. Before that choice is granted, or after it is withdrawn, the add-in does not request the Google Analytics or Microsoft Clarity scripts and drops optional analytics calls instead of saving them for later delivery. If you grant Analytics, the add-in may load both services for the uses described above.

The add-in Analytics choice does not grant advertising measurement or personalized advertising. Google ad_storage, ad_user_data, and ad_personalization remain denied. You can change the choice in the add-in's cookie preferences. Withdrawal stops new GenText analytics events and sends the available vendor denial commands; a script already downloaded by Office or the browser may remain cached until that environment clears it.

Data Processing

GenText processes text and documents that you provide while using our add-in within Microsoft Word. Here's how we handle your data:

• Text is processed temporarily to deliver AI-powered features in real-time
• We do not permanently store the content of your documents or text
• Processing may involve sending anonymized data to our AI models and partner services
• Aggregated usage metrics are collected to improve service performance
• You retain full ownership of all content you create or process

Third-Party Services

We work with trusted third-party providers to deliver the GenText service:

• Microsoft: GenText is distributed through Microsoft AppSource and integrates with Microsoft Word and Office services
• Semantic Scholar API: For research paper and citation data
• Google: With the applicable marketing-site, web-app, or Word-add-in choice, Google Analytics processes product analytics and consented purchase measurement. Google advertising click identifiers may be used for campaign measurement on the stated web surfaces, but advertising personalization remains disabled.
• Microsoft: Microsoft Clarity provides consented marketing-site and Word-add-in session recordings and heatmaps as a service provider/processor; the marketing-site scope is limited as described above. Microsoft Application Insights provides cookie-less operational telemetry for the web app. Microsoft/Bing advertising identifiers are processed by GenText only when Advertising measurement is allowed; the current application does not directly upload them to Microsoft Advertising.
• Rewardful: With Advertising measurement enabled, Rewardful provides affiliate referral attribution using a random referral UUID and a first-party cookie. Rewardful is connected to Stripe so eligible subscription revenue can generate the commission owed to the referring affiliate.
• Payment Processors: Stripe, PayPal, and other payment service providers handle billing securely
• Cloud Hosting: We use secure cloud infrastructure providers to host our services

Third-party handling is governed by each provider's terms and privacy documentation and, where applicable, our service and data-processing agreements.

Measurement Data Retention

• Marketing-site choices and acquisition data: The marketing-site preference and content-safe campaign context expire after no more than 90 days. Raw Google and Microsoft click identifiers are removed from active site storage after no more than 30 days. Withdrawal immediately invalidates the associated local record.
• Affiliate referral attribution: The rewardful.referral first-party cookie is used only while Advertising measurement is active and expires after no more than 180 days under the current affiliate campaign setting. Withdrawing Advertising measurement attempts to delete this cookie and removes the referral UUID from GenText web-app links.
• Microsoft Clarity: Where you enable Clarity on an eligible marketing-site or Word-add-in surface, ordinary recordings are retained by Microsoft for up to 30 days. Recordings marked as favorites and selected labeled or aggregated heatmap data may be retained for up to 9 months under Microsoft's service controls.
• Raw click and ad identifiers: In the consent-v2 web-app path, current raw Google and Microsoft click identifiers and bounded ad-entity identifiers are available for measurement for no more than 30 days in browser and application records. At the boundary they are ignored, and a recurring application cleanup removes expired database fields. Content-safe campaign, landing, and referrer fields are not raw ad identifiers and may follow longer account and operational retention schedules.
• Google Analytics association: A current Google Analytics client/session pair is accepted only with current Advertising measurement evidence. The application limits ordinary session association to eight hours and checkout-related purchase association to 24 hours. Withdrawal or expiry clears or invalidates the pair for measurement.
• Consent evidence: The advertising-measurement grant or withdrawal timestamp is active for exactly 90 days. A new affirmative action is required to begin another 90-day grant.
• Stripe: The current checkout flow sends Stripe content-safe campaign fields and, when purchase measurement qualifies, a random one-time binding token. It does not write current raw click/ad identifiers or Google Analytics client/session identifiers to Stripe. Some older Stripe objects may still contain raw click or Google Analytics identifiers written by legacy code. Current code neither reads nor adds those legacy fields, and the 30-day browser/application window does not cover those historical provider-side copies. Their inventory and deletion require a separate controlled Stripe cleanup.

Data Security

We implement comprehensive security measures to protect your personal information, including encryption in transit and at rest, secure authentication protocols, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your information.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• GDPR (Europe): Right to access, rectify, erase, restrict processing, data portability, and object to processing
• CCPA (California): Right to know, delete, and opt-out of the sale of personal information
• Other Jurisdictions: Similar rights may apply where you are located

To exercise any of these rights, please contact us at support@gentext.ai.

Children's Privacy

GenText is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by email or by posting the updated policy on our website. Your continued use of the service after such modifications constitutes your acceptance of the updated privacy policy.

Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us at:

Email: support@gentext.ai