Fix: SmartArt Not Working or Displaying in Word

SmartArt Not Working or Displaying in Word

How to fix SmartArt graphics that don’t display, won’t edit, or appear as blank boxes.

Solution rapide

SmartArt requires hardware graphics acceleration. Go to File > Options > Advanced > Display and uncheck ‘Disable hardware graphics acceleration.’ Also try repairing Office.

Étapes de résolution

1. Identify the problem — Note exactly when the issue occurs and any error messages
2. Try the quick fix — Apply the solution described above
3. Start Word in Safe Mode — If the issue persists, press Windows + R, type winword /safe, and test
4. Check for updates — Go to File > Account > Update Options > Update Now
5. Repair Office — If nothing else works, go to Settings > Apps > Microsoft Office > Modify > Online Repair

Questions fréquemment posées

If the issue persists after trying all steps, contact Microsoft Support or visit answers.microsoft.com. Include your Word version (File > Account > About Word) and a description of the steps you’ve already tried.

Prévention

• Keep Microsoft Office updated with the latest patches
• Regularly back up important documents
• Avoid installing untrusted add-ins
• Use .docx format for all documents (not .doc)