Fix: Hyperlinks Not Working or Clicking in Word

Hyperlinks Not Working or Clicking in Word

How to fix hyperlinks that don’t open, aren’t clickable, or display the wrong URL.

Quick Solution

Hold Ctrl and click the link. If that doesn’t work, go to File > Options > Advanced > uncheck ‘Use Ctrl+Click to follow hyperlink’ to make links clickable with a single click.

Detailed Steps

1. Identify the problem — Note exactly when the issue occurs and any error messages
2. Try the quick fix — Apply the solution described above
3. Start Word in Safe Mode — If the issue persists, press Windows + R, type winword /safe, and test
4. Check for updates — Go to File > Account > Update Options > Update Now
5. Repair Office — If nothing else works, go to Settings > Apps > Microsoft Office > Modify > Online Repair

When to Contact Support

If the issue persists after trying all steps, contact Microsoft Support or visit answers.microsoft.com. Include your Word version (File > Account > About Word) and a description of the steps you’ve already tried.

Prevent This Issue

• Keep Microsoft Office updated with the latest patches
• Regularly back up important documents
• Avoid installing untrusted add-ins
• Use .docx format for all documents (not .doc)