Fix: Citation Sources Missing in Word

O problema

Your Word citations display as blanks, question marks, or partial information. Citação placeholders show ”[?]” or “[source not found].” When you hover over citations, source details don’t appear. Bibliografia shows sources as incomplete or missing. Moving document to new computer breaks citations. Citaçãos reference sources that no longer exist in the document.

Correção rápida

Restore missing sources immediately:

1. Vá para Referências > Gerenciar fontes (or Inserir > Citação > Manage Fontees)
2. The Fontee Manager dialog opens
3. Left side shows “Master List” (all available sources)
4. Right side shows “Current List” (sources in this document)
5. Look in Current List for citations with missing sources
6. If Current List is empty, no sources exist
7. To restore:
   • In Master List, find the source
   • Clique it to select
   • Clique Copie button
   • Fontee moves to Current List
8. If source not in Master List, create new:
   • Clique New
   • Enter source information
   • Clique OK
9. Repita for all missing sources
10. Close dialog
11. Citaçãos now display correctly

If sources still missing, proceed to Solução passo a passo.

Solução passo a passo

Step 1: Open Fontee Manager

Access all sources and citations.

1. Vá para Referências tab in ribbon
2. Clique Manage Fontees or Citação Fontees button (may be labeled differently)
3. Or go to Inserir > Citação > Manage Fontees
4. The Fontee Manager dialog opens
5. Two lists appear:
   • Master List (left): All sources ever created on this computer
   • Current List (right): Fontees used in current document

Step 2: Identify Missing Fontees

Find sources that citations reference.

1. In Current List (right side), look for sources with missing info
2. Clique each source listed
3. Details appear below:
   • Autor
   • Título
   • Ano
   • Other fields
4. If details are blank or incomplete, source information is missing
5. These missing sources cause citations to display as ”?” or blank

Step 3: Complete Missing Fontee Information

Fill in details for incomplete sources.

1. In Current List, select a source with missing info
2. Clique Editar button (middle area between lists)
3. The Create Fontee dialog opens
4. Fill in missing fields:
   • Autor: Enter author name
   • Título: Enter title
   • Ano: Enter publication year
   • Editarora: Enter publisher
   • URL: Enter web address if applicable
5. Clique OK to save
6. Fontee information now complete
7. Repita for other incomplete sources

Step 4: Add Missing Fontees from Master List

Fontees exist in Master List but not in Current List.

1. In Master List (left side), look for sources you need
2. To search, use the search box above Master List
3. Clique source to select it
4. Clique Copie button (middle area between lists)
5. Fontee moves to Current List
6. Repita for all needed sources
7. Agora citations can reference these sources
8. Close Fontee Manager
9. Citaçãos should display correctly

Step 5: Create New Fontee If Not Found

Fontee doesn’t exist; create it.

1. In Fontee Manager, ensure Current List is displayed
2. Clique New button
3. The Create Fontee dialog opens
4. In Type of Fontee, choose the correct type:
   • Book
   • Journal Article
   • Website
   • Etc.
5. Fill in all relevant fields:
   • Autor/Editaror: Enter name(s)
   • Título: Enter title
   • Ano: Enter publication year
   • Publication Information: Editarora, URL, etc.
6. Clique OK
7. New source is created and added to Current List
8. Repita for each missing source

Step 6: Fix Citaçãos Referencing Wrong Fontee

Citação might be set to reference source that was deleted.

1. Clique com o botão direito the problem citation in document
2. Selecione Editar Citação
3. An Editar Citação dialog opens
4. It shows which source the citation uses
5. If that source is missing, select correct source from dropdown
6. If correct source not in list, create it first (Step 5)
7. Depois que correct source selected, click OK
8. Citação now displays with correct source info

Step 7: Verifique Citação Placeholder Settings

Some citations show as [placeholder] if source incomplete.

1. In Fontee Manager, look for sources marked as “[Placeholder]”
2. These are temporary citations with missing info
3. Selecione each placeholder
4. Clique Editar
5. Complete ALL required fields
6. Clique OK
7. Placeholder status removed
8. Placeholder citations now display correctly

Step 8: Export and Import Fontee List

If moving document to new computer, sources don’t transfer.

To export sources (before moving):

1. On original computer, open Fontee Manager
2. In Master List, select all sources (Ctrl+A)
3. Procure “Copie All” or “Export” option (varies by Word version)
4. Copie sources
5. Save a copy of the master source list (if export available)

To import sources (on new computer):

1. On new computer, open Fontee Manager
2. Procure “Import” option
3. Selecione source list file from original computer
4. Import loads all sources
5. Citaçãos now display correctly

Step 9: Restore from Backup Document

If you have earlier version of document:

1. Open the earlier version on original computer
2. Open Fontee Manager
3. All sources should appear in Master List
4. Export or note the sources
5. In your current document, create these sources (Steps 5)
6. Citaçãos now have source information

Step 10: Atualize Bibliografia and All Fields

After restoring sources:

1. Vá para Referências > Bibliografia
2. Clique existing bibliography (if present) or insert new
3. Bibliografia updates to show all sources
4. To ensure complete refresh:
   • Selecione all: Ctrl+A
   • Press Ctrl+Shift+F9 (update all fields)
5. All citations and bibliography now current

Por que isso acontece

1. Fontee information not saved — Created citation but didn’t save full source details
2. Fontees deleted from Master List — Fontee was removed from available sources
3. Document moved to new computer — Master List sources don’t transfer between computers
4. Placeholder citations — Incomplete citations create placeholder without full source
5. Backup/sync issue — OneDrive or cloud backup didn’t sync source data
6. Multiple Office installations — Different installations have different Master Lists
7. Fontee file corrupted — Fontee data file damaged, info unrecoverable
8. Citação points to deleted source — Fontee was present but was deleted

Como evitar

1. Complete source info immediately — Don’t use placeholder citations; fill in all fields
2. Save document after adding sources — Save immediately after citation creation
3. Export sources regularly — Export Master List to backup file periodically
4. Use consistent source format — Same spelling/authors across all citations
5. Test citations before sharing — Verify sources display correctly
6. Keep Master List current — Regularly maintain source database
7. Back up source file — Fontee database stored in Office folder; back up regularly
8. Create source on all computers — If using multiple devices, sync sources somehow

Ainda não funciona? Soluções alternativas

1. Create manual bibliography — Type sources manually at end of document
2. Copie from online generator — Use web-based citation formatter (EasyBib, CitaçãoMachine)
3. Use Zotero or Mendeley — Dedicated citation management software
4. Recreate all citations — Exclua all broken citations, recreate from scratch
5. Restore from cloud backup — If document in OneDrive/SharePoint, restore older version
6. Recover file version — Arquivo > Info > Version History or Recover Unsaved Documents
7. Contact Microsoft Support — For persistent source corruption
8. Use Google Docs — Different citation system might work better

Pontos-chave

• Fontees stored in Master List; used citations must be in Current List
• Vá para Referências > Gerenciar fontes to add missing sources
• Complete all source fields; placeholder citations show as blank/broken
• Moving document to new computer requires exporting/importing sources
• Clique com o botão direito citation > Editar Citação to change which source it references
• Atualize all fields (Ctrl+Shift+F9) after restoring sources
• Fontee information must be complete and saved
• If source not in Master List, create it manually in Fontee Manager