Fix: Word Keeps Crashing (All Platforms)

O problema

Word crashes unexpectedly—whether when opening, editing, or saving documents. Sometimes it happens immediately on startup; other times it crashes when you’re working. The error message may be cryptic or nonexistent. Every restart brings the same problem back.

Correção rápida

Desative add-ins immediately:

1. Close Word completely
2. Hold Ctrl while opening Word (Windows) or launch in Safe Mode (Mac)
3. If Word opens without crashing, an add-in is the problem
4. Vá para Arquivo > Opções > Trust Center > Trust Center Settings > Desatived Items
5. Ative problematic add-ins one at a time, restarting Word between each
6. The one causing the crash will be identified

If this doesn’t work, proceed to Solução passo a passo.

Solução passo a passo

Step 1: Launch Word in Safe Mode

Windows:

1. Close Word completely
2. Press Windows Key and type “Word”
3. Don’t click open yet—instead, right-click on Microsoft Word
4. Hold Ctrl and click to open (or use Ctrl+Clique)
5. Word will open with minimal add-ins

Mac:

1. Close Word completely
2. Hold the Shift key immediately after clicking Word in Applications
3. Release Shift once Word begins opening
4. Clique “Desative All” when prompted

Step 2: Limpe Office Cache

Corrupted cache files cause frequent crashes.

Windows:

1. Close Word
2. Press Windows Key + R to open Run dialog
3. Type: %appdata%\microsoft\office and press Enter
4. Exclua the entire folder (backup first if concerned)
5. Reinicie Word to rebuild cache

Mac:

1. Close Word
2. Open Finder and press Cmd + Shift + G (Vá para Folder)
3. Type: ~/Library/Containers/com.microsoft.Word/Data/Library/Preferences/
4. Exclua “com.microsoft.Word.plist” file
5. Reinicie Word

Step 3: Perform Office Repair

Windows:

1. Vá para Control Panel > Programs > Programs and Features
2. Find Microsoft Office in the list
3. Clique Change
4. Selecione Quick Repair and click Repair
5. Wait for completion (usually 2-5 minutes)
6. If crashes continue, repeat and select Online Repair instead
7. Online Repair rebuilds the entire Office installation (takes longer)

Mac:

1. Quit Word completely
2. Open Finder > Applications
3. Find Microsoft Word
4. Clique com o botão direito > Move to Trash
5. Vá para Applications > Microsoft Office > Office Setup Assistant
6. Follow prompts to reinstall Word completely

Step 4: Atualize Windows and Office

Outdated versions have crash bugs that are fixed in updates.

1. Close Word
2. Windows: Vá para Settings > Atualize & Security > Verifique for updates
3. Install all updates and restart your computer
4. Vá para Arquivo > Account > Atualize Options > Atualize Agora in any Office app
5. Reinicie after all updates complete

Step 5: Desative All Add-ins Permanently

If a specific add-in causes crashes but is essential:

1. Open Word normally
2. Vá para Arquivo > Opções
3. Clique Trust Center at the bottom left
4. Clique Trust Center Settings
5. Clique Desatived Items
6. Identify disabled add-ins
7. Go back and click Manage (near Trust Center Settings)
8. In the “Manage” dropdown, select COM Add-ins then click Go
9. Uncheck boxes next to problematic add-ins
10. Clique OK

Step 6: Verifique System Requirements

Word may crash if your system is underpowered or incompatible.

1. Verifique your OS version (Windows 10+ or Mac 10.14+ recommended for modern Office)
2. Verify you have at least 4GB RAM and 2GB disk space free
3. Close unnecessary programs consuming system resources
4. Desative virus scanning temporarily (if it interferes with Word)

Por que isso acontece

1. Add-in conflicts — Third-party add-ins (Grammarly, Mendeley, etc.) can crash Word
2. Corrupted cache — Temporary Office files become corrupted over time
3. Broken Office installation — Missing or damaged Office components
4. Outdated Office version — Older versions have documented crash bugs
5. System resource issues — Insufficient RAM or disk space
6. Corrupted documents — Specific files with malformed content cause crashes
7. Mac/Windows incompatibility — Running beta or unsupported OS versions
8. Graphics driver problems — Outdated GPU drivers cause rendering crashes

Como evitar

1. Keep Office updated — Ative automatic updates in Arquivo > Account > Atualize Options
2. Limit add-ins — Only install essential add-ins from Microsoft Store or trusted publishers
3. Create a blank template — Save a clean template without custom formatting
4. Back up regularly — Use AutoSave or OneDrive to prevent data loss
5. Monitor disk space — Keep 10% free disk space for Office operations
6. Atualize Windows/macOS — Install OS updates that include critical fixes
7. Desative hardware acceleration — If crashes involve graphics, go to Arquivo > Opções > Advanced > Display and uncheck “Desative hardware graphics acceleration”

Ainda não funciona? Soluções alternativas

1. Uninstall and reinstall Office — Complete uninstall followed by fresh installation from Microsoft 365 account
2. Use Word Online — Access OneDrive/SharePoint version in browser while troubleshooting
3. Start over with a new document — Copie text from crashing document to new blank document
4. Verifique Event Exibirer (Windows) — Vá para Control Panel > Administrative Ferramentas > Event Exibirer to see crash error codes; search Microsoft support for error numbers
5. Create new user profile — On Mac, try Word under a different user account to isolate profile issues
6. Roll back Office version — If crashes began after recent update, uninstall and reinstall the previous version
7. Contact Microsoft Support — With error codes and system info from Event Exibirer, escalate to official support

Pontos-chave

• Add-ins are the most common crash cause—test by launching Word in Safe Mode
• Office Cache corruption is fixed by manual deletion followed by Word restart
• Quick Repair and Online Repair fix installation issues without full reinstall
• Keeping Office and Windows updated prevents most crash-related bugs
• Save frequently and enable AutoSave to prevent data loss during crashes