Fix: Microsoft 365 Store Add-ins Not Loading

Microsoft 365 Store Add-ins Not Loading

How to fix add-ins from the Microsoft 365 store that won’t install or load in Word.

Quick Solution

Check your internet connection, clear the Office cache at %localappdata%\Microsoft\Office\16.0\Wef, and make sure you’re signed in to your Microsoft account in Word (File > Account).

Detailed Steps

1. Identify the problem — Note exactly when the issue occurs and any error messages
2. Try the quick fix — Apply the solution described above
3. Start Word in Safe Mode — If the issue persists, press Windows + R, type winword /safe, and test
4. Check for updates — Go to File > Account > Update Options > Update Now
5. Repair Office — If nothing else works, go to Settings > Apps > Microsoft Office > Modify > Online Repair

When to Contact Support

If the issue persists after trying all steps, contact Microsoft Support or visit answers.microsoft.com. Include your Word version (File > Account > About Word) and a description of the steps you’ve already tried.

Prevent This Issue

• Keep Microsoft Office updated with the latest patches
• Regularly back up important documents
• Avoid installing untrusted add-ins
• Use .docx format for all documents (not .doc)