Privacy Policy

Last updated: March 2026

Information We Collect

GenText Group Inc. ("we," "us," or "our") operates the GenText AI Assistant product. When you use our service, we collect various types of information to provide and improve our product:

• Account Data: When you create an account, we collect your name, email address, company name, and account credentials.
• Usage Data: We collect information about how you use the GenText add-in, including feature usage patterns, document processing frequency, and interaction timestamps.
• Document Processing Data: When you use GenText to process text within Microsoft Word, we process your text to provide AI-powered features. We do not permanently store your document content.
• Device and Technical Data: We collect information about your device, operating system, browser type, and IP address.
• Payment Information: Payment and billing information is processed securely through third-party payment processors.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the GenText AI Assistant service
• Process your requests and fulfill your subscription
• Send transactional emails related to your account and subscription
• Communicate product updates and feature announcements
• Monitor service usage and troubleshoot issues
• Prevent fraud and enforce our terms of service
• Comply with legal obligations

Data Processing

GenText processes text and documents that you provide while using our add-in within Microsoft Word. Here's how we handle your data:

• Text is processed temporarily to deliver AI-powered features in real-time
• We do not permanently store the content of your documents or text
• Processing may involve sending anonymized data to our AI models and partner services
• Aggregated usage metrics are collected to improve service performance
• You retain full ownership of all content you create or process

Third-Party Services

We work with trusted third-party providers to deliver the GenText service:

• Microsoft: GenText is distributed through Microsoft AppSource and integrates with Microsoft Word and Office services
• Semantic Scholar API: For research paper and citation data
• Payment Processors: Stripe, PayPal, and other payment service providers handle billing securely
• Cloud Hosting: We use secure cloud infrastructure providers to host our services

These third parties are contractually obligated to use your information only as necessary to provide their services and to maintain the confidentiality and security of your data.

Data Security

We implement comprehensive security measures to protect your personal information, including encryption in transit and at rest, secure authentication protocols, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your information.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• GDPR (Europe): Right to access, rectify, erase, restrict processing, data portability, and object to processing
• CCPA (California): Right to know, delete, and opt-out of the sale of personal information
• Other Jurisdictions: Similar rights may apply where you are located

To exercise any of these rights, please contact us at support@gentext.ai.

Children's Privacy

GenText is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by email or by posting the updated policy on our website. Your continued use of the service after such modifications constitutes your acceptance of the updated privacy policy.

Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us at:

Email: support@gentext.ai